Privacy Policy
At HelixPep, your privacy matters. This policy outlines the information we collect, how it's used, and the measures we take to keep it protected. By using our website, you agree to these practices.
Effective Date: 12/01/2025
At HelixPep, your privacy matters. This policy outlines the information we collect, how it's used, and the measures we take to keep it protected. By using our website, you agree to these practices.
1. Information We Collect
We may collect the following types of information:
- •Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you place an order or contact us.
- •Non-Personal Information: Browser type, device type, IP address, cookies, and usage data to improve website performance.
- •Account Information: If you create an account, we collect login credentials and purchase history.
2. How We Use Your Information
We use your information to:
- •Process and fulfill orders.
- •Communicate about your order status, shipping, and customer support.
- •Improve our website, products, and services.
- •Send marketing communications (only if you opt-in).
- •Comply with legal requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share limited data with:
- •Service Providers: Payment processors, shipping carriers, and IT/hosting providers.
- •Legal Authorities: If required by law or to protect our rights.
4. Cookies & Tracking
Our website uses cookies and similar technologies to:
- •Remember your preferences.
- •Analyze traffic and improve user experience.
- •Support essential functions like shopping carts and logins.
- •Cookies can be disabled in your browser settings but may affect website functionality.
5. Data Security
We use industry-standard security measures to protect your personal data, including encryption of sensitive information and secure server hosting. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
7. Your Rights
Depending on your location, you may have rights to:
- •Access, correct, or delete your personal information.
- •Opt-out of marketing communications.
- •Request a copy of your data.
- •To exercise rights, contact support@helixpep.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Us
For questions about this policy, email us at support@helixpep.com.